The Information Technology Solutions of Texas Southmost College supplies computer as well as details
systems sustain for all trainees, professors, as well as team. The purpose of this guideline is to explain the standard
level of service that will certainly be guaranteed by the Infotech Solutions. It is also the function of
this standard to identify as well as delineate the limits of Modern technology Resources’ capacities as well as what will certainly not
” IT sustain” is specified as any kind of inquiries made by end users to the Infotech Services concerning
any type of failures, issues, issues, questions, as well as various other matters connecting to the procedure and also connection of
college-owned Computers, web servers, Website, software, peripherals, telephone systems, mobile devices, and also various other
devices or properties.
The series of assistance used as well as guaranteed by the Information Technology Services will certainly vary depending
on the nature of the trouble, the number of team or sources offered to deal with the issue, the
urgency of the possession concerned, and also other elements concerning the nature of the assistance requested. Priority
will typically be given to mission-critical applications/workflows/assets first, relocating down in top priority
The complying with guideline statements exclude the assistance of employees’ individual computer devices,
peripherals, software application, and also services, unless prior working arrangements have actually been made according to
suitable Texas Southmost College guidelines.
1. Software application Support: Support is offered all core software packages and operating systems
on Texas Southmost College workstations, servers, laptops, and other computer devices.
Assistance is additionally offered department-specific software applications. Especially, support
Adobe Creative Cloud Suite
General Canvas LMS assistance
MS Workplace Collection
Windows 7/8/8.1/ 10 OS